سياسة الخصوصية

1. Introduction

Welcome to Al Shamel Educational Platform. We respect your privacy and are committed to protecting your personal information and keeping information collected through our application and related services secure.

This Privacy Policy explains what information we may collect, how we use and protect it, and the choices available to you regarding your personal information.

2. Information We Collect

We may collect information necessary to create accounts, provide educational services, operate the application, and improve the user experience.

Account Information

• Name.
• Email address.
• Phone number if voluntarily provided or required for a specific feature.
• Account and login information.
• Educational information associated with the user's account.

Information You Provide

• Information entered while using the application.
• Content or files you choose to upload, if applicable.
• Messages and inquiries sent to our support team.
• Any other information you voluntarily provide.

Usage and Diagnostic Information

We may collect technical information related to application usage, such as device type, operating system, application version, performance information, crash information, and diagnostic data when such information is made available by the application or its technical services.

3. How We Use Your Information

We may use collected information for the following purposes:

• Creating and managing user accounts.
• Authentication and account verification.
• Providing educational services and content.
• Managing the user experience within the platform.
• Communicating with users when necessary.
• Providing technical support and customer service.
• Improving application and service performance.
• Detecting and preventing unauthorized or fraudulent activity.
• Maintaining application and system security and reliability.
• Complying with applicable legal and regulatory requirements.

4. Sharing of Information

We do not sell or rent users' personal information.

Some information may be shared with trusted service providers when necessary to operate the application and provide services, including hosting, technical infrastructure, notifications, analytics, or support services.

Information is shared only to the extent necessary to provide the requested service, protect users and systems, or comply with applicable legal requirements.

5. Third-Party Services

The application may use third-party services or tools to provide certain technical features, such as hosting, authentication, notifications, analytics, or other services.

These services may process certain information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of applicable third-party service providers.

6. Device Permissions

The application requests device permissions only when they are needed for a specific feature. Depending on the features available in the version being used, permissions may include:

• Notifications for important alerts.
• Camera access when a feature requires taking a photo.
• Photo library access when selecting or uploading an image.
• Microphone access when using an audio feature, if available.

Users can manage these permissions through their device settings.

7. Data Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no electronic system or Internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as necessary to provide our services, operate user accounts, fulfill the purposes described in this Privacy Policy, or comply with applicable legal obligations.

When information is no longer required, it may be deleted or anonymized according to applicable procedures and legal requirements.

9. Your Rights

Depending on applicable laws and regulations, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where legally permitted.
• Control certain application permissions through device settings.
• Ask questions about how your personal information is used.

Privacy-related requests may be submitted through the platform's official communication channels.

10. Children's Privacy

Al Shamel Educational Platform provides educational services. We take care to handle information relating to children and minors in accordance with applicable laws and regulations.

If you are a parent or legal guardian and believe that a child's information has been collected improperly, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services develop or as legal and technical requirements change.

Any updates will be published on this page and the "Last Updated" date will be changed accordingly.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way Al Shamel Educational Platform handles personal information, you can contact us through the platform's official communication channels.

We recommend adding the platform's official support email address to this section before publishing this page.